30-Day Return Period

Eligible products may be returned within 30 days from the date of receipt, provided the product meets the applicable return requirements described in this policy.

Customers must contact Spoonstead support before sending a product back. This allows the return request to be reviewed and the applicable return instructions to be provided.

Return Condition & Eligibility

To qualify for an eligible return, the product should meet the applicable return requirements:

• Returned within 30 days from the date of receipt.
• Unused and in its original condition.
• Include applicable original packaging.
• Include applicable accessories supplied with the item.
• Include relevant order information when requested.

Products that have been used, altered or damaged after delivery may not qualify for a standard return.

No Restocking Fee

Spoonstead does not charge a restocking fee for an approved eligible return.

How to Request a Return

Contact Spoonstead support before sending any product back. Please provide your order number, the reason for the return and relevant information needed to review your request.

If the product qualifies for return, the applicable return instructions will be provided. Please wait for those instructions before sending the item.

Return Instructions

Return arrangements may vary depending on the circumstances of the return request.

Customers must contact Spoonstead before sending a product back so the appropriate return instructions can be provided. Products should not be returned without first contacting our support team.

Damaged or Defective Products

If your product arrives damaged or defective, contact Spoonstead support before returning the item.

Please provide your order number, a clear explanation of the issue and clear photographs when needed so the concern can be reviewed.

Keep the product and any applicable original packaging or accessories until the request has been reviewed and further instructions have been provided.

Incorrect Item Received

If the product you receive does not match your order, contact Spoonstead support before sending the item back.

Include your order number and a clear explanation of the item received. Clear photographs may also be requested when needed to review the concern.

Approved Refunds

After an eligible return has been received and reviewed, an approved refund will be issued to the original payment method.

Following receipt and review of the returned product, Spoonstead's refund processing may take up to 10 business days.

Your payment provider may require additional processing time before the refunded amount appears in your account. This additional provider processing time is separate from Spoonstead's refund processing period.

Refund Processing Time

Once an eligible return has been received and reviewed, an approved refund may take up to 10 business days to be processed by Spoonstead.

If you have received confirmation that your approved refund was processed but the amount is not yet visible, please allow for any additional processing time required by your payment provider.

When a Standard Return May Not Qualify

A standard return may not qualify when the applicable requirements of this policy have not been met. This may include situations where a product:

• Is returned outside the 30-day return period.
• Has been used after delivery.
• Has been altered by the customer.
• Has been damaged after delivery through customer handling.
• Is missing applicable original packaging or accessories.
• Does not otherwise satisfy the return requirements described above.