FAQ
Spoonstead Help Center
Questions? Find Your Answer.
Helpful information about Spoonstead orders, delivery, returns, refunds, exchanges, products, payments and customer support.
US Only Shipping area
4–7 Business Days Estimated total delivery
30-Day Returns From date of receipt
PayPal Payment method
Orders on the Move
Shipping & Delivery
Where does Spoonstead ship?
Spoonstead currently ships to eligible addresses within the United States only.
Is standard shipping free?
Yes. Spoonstead offers Free Standard Shipping within its supported United States shipping area.
How long does order handling take?
Orders generally require 1–2 business days for handling before shipment.
What is the order cutoff time?
Spoonstead's order cutoff is 2:00 PM Eastern Time (ET). Orders submitted after the cutoff may begin handling on the next applicable business day.
What is the estimated delivery time?
After the estimated 1–2 business day handling period, carrier transit is generally estimated at 3–5 business days. Estimated total delivery is approximately 4–7 business days.
Which shipping carriers may be used?
Depending on the shipment, Spoonstead may use USPS or UPS.
When will I receive tracking information?
Tracking information is provided after your order has shipped and the applicable tracking details become available.
Are delivery dates guaranteed?
No. Delivery timeframes are estimates and are not guaranteed. Carrier operations, weather, transportation disruptions and other circumstances may affect actual delivery timing.
Can an order arrive in multiple packages?
Yes. Some orders may be divided into separate shipments, so products from the same order may arrive in more than one package.
After Your Order Arrives
Returns & Refunds
How long do I have to request a return?
Eligible products may be returned within 30 days from the date of receipt, subject to the applicable return requirements.
What condition must a returned item be in?
The item should be unused and in its original condition. Applicable original packaging and accessories should also be included.
Should I contact Spoonstead before returning an item?
Yes. Please contact Spoonstead support before sending any return so the request can be reviewed and applicable return instructions can be provided.
Is there a restocking fee?
No. Spoonstead does not charge a restocking fee for an approved eligible return.
Where will an approved refund be sent?
Approved refunds are issued to the original payment method.
How long does refund processing take?
After an eligible return is received and reviewed, Spoonstead refund processing may take up to 10 business days. Your payment provider may require additional processing time separately.
Are exchanges available?
Exchanges may be available for eligible products. Please contact Spoonstead support before returning an item so exchange eligibility can be reviewed.
Need Assistance?
Products & Orders
What type of products does Spoonstead offer?
Spoonstead focuses on ceramic spoon rests and utensil holders designed to provide a convenient resting place for spoons, spatulas, ladles and other commonly used cooking utensils.
What should I do if an item arrives damaged or defective?
Contact Spoonstead support before returning the item. Please provide your order number, a clear explanation of the issue and clear photographs when needed. Keep the product and applicable packaging or accessories until your request has been reviewed.
What should I do if I receive the wrong item?
Contact Spoonstead support before sending the product back. Include your order number, an explanation of the issue and clear photographs when needed so the concern can be reviewed.
Can I cancel my order?
Cancellation is only possible before the order enters processing or shipment. Once processing or shipment has started, cancellation is no longer available. After delivery, the applicable return policy may apply.
Checkout Information
Payment & Account Safety
Which payment method does Spoonstead accept?
Spoonstead currently accepts PayPal only for online payments.
Should I send my PayPal credentials to support?
No. Never send your PayPal password, login credentials, verification codes or other sensitive payment information by email or to Spoonstead customer support.
Still Need Help?
We're Here for Your Questions.
For assistance with a Spoonstead product or an existing order, contact our support team. When your question concerns an order, include your order number and relevant details where applicable.
support@spoonstead.com